Damage & Return Policy

DAMAGED GOODS

It is the customer?s responsibility to immediately inspect all items received for any damage. If any damage is noted, the item should be REFUSED. You should keep a copy of the delivery receipt noting the damage. Digital pictures of the damage are also a good idea.

If you accept a damaged item, then you will have all responsibility for filing the damage claim with the delivering carrier.

Replacement items for damaged goods will be sent to you as quickly as possible.

If there was no obvious damage upon delivery; but, later concealed damage is discovered, contact our office immediately. Time limits for filing concealed damage claims are regulated by the freight or package delivery carrier?s policy.

Jasper Generators dba Alt-Electric will not honor any claim that can not be substantiated with the delivering carrier.

RETURNS

Generators, transfer switches and other electrical devices are not returnable except as specifically provided by the manufacturer's warranty.

All other returns will be accepted within thirty (30 days) of shipping subject to the manufacturer's policy. Some items (e.g. Special Order or Close-Out) are not returnable. No refund or credit will be issued until the return is inspected. Some items may be subject to a restocking fee.

Instructions:

Contact Jasper Generators dba Alt-Electric by e-mail to jaspergenerators@gmail.com for a Return Authorization.
Upon receipt of a Return Authorization, the item must be returned within five (5) business days according to the instructions provided.
All returns must be in the original packaging with all documentation included. Please remember to keep copies of all return shipping documentation (e.g. UPS Tracking Number).
You are responsible for all return shipping charges (including insurance).
Credit or a refund will only be made when the item has been returned and inspected. Outbound shipping charges will be deducted. Please allow 14 days for processing of your refund or credit.